Guest Ordering → Gift Cards

Created 15 April 2025 • Updated 15 April 2025

Setup

The following topic describes the setup steps for iZone gift cards across iOrder Platform.

Before commencing the setup ensure that all compatibility and prerequisite steps are completed.

Setup Topics

Payment Method

When redemptions are performed through guest ordering the value should be recorded against a payment method sent to Aztec.

Navigate to Ordering Manager

Follow these steps to map the card redemptions to a payment method:

  1. Click Payment Methods

  2. Configure the Gift Card Redemption payment to the required payment method from Aztec

  3. Click Save Changes

Loyalty Integration Setup

Navigate to App Manager

Follow these steps to configure iOrder platform with loyalty (for gift cards):

  1. Click Configure | select Loyalty Integration

  2. Enable the Supports Loyalty toggle to be on (optional)

    This is only enabled if loyalty is enabled as part of the configuration, if the configuration is just for gift cards this should remain toggled off

  3. Enter the following details, Loyalty Estate ID | Company ID | API User Name | click Edit Password and set the API Password

  4. Set the required Loyalty Reward Redeem Duration (in minutes) (optional if only setting up for gift cards)

    When a customer adds a reward to their basket it is held as redeemed for a period of time before being released for use again. Usually the customer would checkout before this time expires but if they abandon their basket, then the reward is available to use again after this time

  5. Set the CLM Account Type, select 1 - Loyalty from the drop down

  6. Click Save Changes

  7. To test the entered settings click Loyalty Health Check

Gift Card Integration Setup

Navigate to App Manager

  1. Click Configure | select Loyalty Integration

  2. Enable the Supports Gift Cards toggle to be on

  3. Set the required Gift Card Redemption Duration (in minutes)

    When a customer adds a Gift Card Redemption to their basket it is redeemed for the period of time defined above. If an order isn't successfully placed within this time period the redemption is then credited back to the customer's gift card

  4. Set the Gift Card CLM Account Type, select 1 - Loyalty from the drop down

  5. Click Save Changes